FAQs

Can I edit my order once placed? 

  • Orders placed are processed at regular points during the day and night. This means that where a product is in stock, it is likely that it has already been picked and packed before we would be able to change any part of the order.
  • Where your order is for a pre-order, changing the order should be possible up to a week prior to publication date. We often send pre-orders out before publication date so you receive your order on the day it becomes available.
  • If it is your choice to return the product, you must cover the return postage including sufficient insurance to cover any loss or damage caused by the shipping. If the product is returned and found to be damaged, we may reduce the amount of refund.  
  • Please do check our terms of service for full details. 
  • Contact our customer service team on jkpmail@presswarehouse.com. We may be able to re-send it to you. Where it has been lost, we will send a replacement or offer a full refund if there is no stock remaining.
  • If you are not happy with your product and would like to discuss a refund, please contact our customer services using jkpmail@presswarehouse.com. Please include your order reference number and details of your concerns.
  • Please contact the retailer. We are unable to help with queries or issues relating to other retailers. 
  • We are unable to deliver to embargoed locations where international supply is restricted or dangerous.
  • Territorial rights may also prevent us from shipping to certain countries. We recommend finding a retailer local to that country to obtain a copy (if available).
  • That's great! We are always on the look-out for new reviewers. Often our books are available for early review on NetGalley.
  • If you have a significant online following and would like to review our books please consider dropping us a line at hello.usa@jkp.com.
  • If you are an academic looking for inspection copies, click here.
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  • Unfortunately we are unable to offer gift vouchers for our store.
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